Frequently Asked Questions

Q: Can I ship to an international address?
A: No, Ecogear-products.com does not currently ship to international countries.

Q: Can I ship to an APO/FPO address?
A: No. Ecogear-products.com currently does not ship orders to APO/FPO addresses.

Q: Can I ship my order to someone else or a different address?
A: Yes, orders can be shipped to a different address than the billing address. Please email your order number at customerservice@ecogear-products.com to notify us to ship to a different mailing address.

Q: How is the shipping cost determined?
A: The shipping cost is based on an item’s size, weight, shipping method and delivery address.

Q: How long will my order take to arrive including processing and shipping?
A: Our team makes the best effort to process orders within one business day. For an estimate of shipping times, please reference the times below:

Free Standard Shipping (FedEx Smart Post) Estimated Arrival: 2-8 business days
FedEx Ground Estimated Arrival: 3-5 business days
FedEx Express Saver Estimated Arrival: 3 business days
FedEx 2-Day Estimated Arrival: 2 business days
FedEx Standard Overnight: 1 business day

Q: How do I track my order?
A: When an order is shipped, we’ll update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can click on the tracking numbers itself or enter the tracking number(s) into the chosen carrier’s website (FedEx) to follow the path of your order from our warehouse to your destination.

Q: Do you offer Flat Rate Shipping?
A: No. Ecogear-products.com does not offer flat rate shipping.


Payment FAQ:

Q: What types of payment does Ecogear-products.com accept?
A: We accept Visa, MasterCard, Discover, and Amazon Payment. American Express. Debit cards with a Visa or MasterCard logo are also accepted.

Q: The address I typed in is correct, but Ecogear-products.com isn’t accepting it. What should I do?
A: Please double check the address you typed matches the address on file with the credit card company. If you’re still having issues, please contact customerservice@ecogear-products.com or us directly at (626) 355-1873.

Q: What do I do if my promotion code doesn't work?
A: Verify that you entered the right promotion code exactly as shown, without spaces. If problems persist, please refer to the terms and conditions associated with the promotion code.

Q: How is sales tax calculated?
A: Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped.


Warranty FAQ:

Q: If my backpack has defects, can I have it replaced?
A: Yes, Ecogear-products.com will replace your product with your submission of proof of purchase and pictures. Please email that information to customerservice@ecogear-products.com.

Q: What is Ecogear-products.com’s Warranty policy?
A: Guaranteed for life. We believe in our products, so all of our products come with a LIFETIME Warranty.

Q: What does “Lifetime” mean?
A: Our products are warranted for your lifetime, for specific guidelines on repair or replacement please read the Warranty Policy on our Shipping and Returns page.